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MLM software support: what it covers

MLM software support is the part of the price you do not see in the demo and feel every week afterwards: the plan that has to be configured right, the payout run that has to go out on Friday, the member who cannot log in, the bonus the management wants to add. Daani supports every client for as long as they are our client, from the first set-up to the tenth plan change, and more than 100 companies in the USA, Canada, Europe, Australia and other countries work with the same support team. This page explains what MLM software setup and support includes, how to reach us and where the self-help material is.

Setup support

1. Demo with your plan. Before anything is paid we configure a free demo with your compensation plan, so the first support conversation is about your rules, not ours.
2. Configuration. Plan rules, ranks, bonuses, products and packages, payment gateways, languages and currencies, legal texts and emails are set up by our team with you.
3. Test run. Sample members, test orders and a test payout run, checked against your plan document, before go-live.
4. Training. Admin training on the back office and the member manual for your distributors, so your own support desk can answer the common questions.
5. Go-live. The software goes live on the Daani server with SSL and daily backups; hosting is included in the package price.

Support after go-live

• Help with the back office. Questions from your admin team about settings, reports, payouts and members, answered by people who know your configuration.
• Payout runs. Help checking a run before it goes out, and tracing any commission a member disputes back to the rule that produced it.
• Changes to the plan. A new bonus, a changed qualification, a second currency or a new gateway: configured and tested on the demo first, then released. Larger changes are quoted.
• Updates. Software updates for the life of the subscription, applied on the Daani server without work on your side.
• Hosting and security. Server monitoring, SSL, daily backups and restore when needed are part of the service.
• Support for your members. Your admin team supports the distributors; we support your admin team. The member manual and the MLM software documentation are there for both.

What to have ready before set-up

• The compensation plan document: ranks, bonuses, qualifications and payout cycle, written down. Our team configures from it and tests against it.
• Products, packages and prices, with the currencies and the countries you sell in.
• Payment gateway and bank accounts you want to pay in and out with, per country.
• Your legal texts: terms, privacy policy, the documents members must upload at registration.
• Existing data, if you move from another system: member accounts, downlines and commission history can be migrated; tell us the format.
• A named contact on your side who decides on the plan and tests the payout run with us.

With these in hand a ready-made package is configured in days; customised software is scheduled with the quote.

How to reach support

• Chat from the "Ready To Chat" button on every page of this site.
• Email and phone through the contact page; the numbers and address are in the footer below.
• The free-trial and contact forms for a new requirement or a quote.

Support is available 24 hours a day, 7 days a week, 365 days a year, as the banner above says; a client in Texas, Toronto, Manchester or Sydney reaches a person in their own working hours. Before you write, the MLM software FAQs answer the most common questions about plans, commissions, security, mobile access, pricing and hosting.

A simple MLM software support system

Companies ask us for a support system for their own distributors as much as for themselves. The back office gives them one: a member sees their genealogy, every commission with its calculation, their wallet and payout history and the company's announcements, which answers most questions before they are asked; the admin sees every member's account and can act on it; notifications by email, SMS and push tell members what happened. Companies that want a ticket desk or help centre for their members connect one through the API or link it from the back office; ask for it with the quote.

What support costs

Nothing on top of the package. The ready-made 4G package at $50 to $150 USD per month, the 5G and 6G packages up to $800 per month and the customised one-time packages (5G at 3,000, 6G at 6,999, with discount offers of up to 70% from time to time) all include hosting, updates and support for as long as you are our client. There is no 30-day window and no yearly maintenance contract. Details on the pricing page.

Frequently asked questions

Is support included in the price? Yes, for as long as you are our client. Changes that go beyond configuration are quoted separately.

Do you support the software if it runs on my own server? Installation on your own server is quoted separately, and support for it is agreed with that quote. On the Daani server it is included.

In which languages is support given? English. The software itself runs in the languages you switch on for your members.

How quickly is a problem fixed? It depends on the problem; a payout run that must go out today is handled first. Tell us the urgency when you write.

Where do I start? Request a free demo or contact us; the set-up support starts with the demo.